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General Terms and Conditions


The products may be purchased on this site  (following the Purchasing Process), or alternatively through our telephone +351 256 303 312 or e-mail at yonos@yonos.pt

If you wish to buy more than 5 items of the same reference, please contact Yonos for best pricing possible.

Should it occur that we are not able to ship to you all items of your order, we will get in touch and the value of any items not able to be supplied will be refunded.


How to pay and receive the order...

After you place an order you can choose to pay through Bank Transfer, ATM or payment on delivery (in this case the payment may be in cash or check).

Alternatively, it's possible to pick up the order at the following address:

PCT Dr. Francisco Sá Carneiro, 5

4520-175 Santa Maria da Feira

Usually, if the order and payment (or choose payment on delivery) are made until 13:00 of a business day, the order will go to the address given on the same day and should reach the destination the next business day. In cases where these conditions are not fulfilled customers will be informed using the contact details provided upon registration / order.

NOTE 1: If you choose to pay through ATM reference, you have 5 days to do it, using the reference provided, entity and value. After that, these data become invalid.

NOTE 2: If you choose to pay by bank transfer, you must send the payment proof  to yonos@yonos.pt in the 72 hours from the purchase date, otherwise the product may no longer be reserved for you, being sent to the next customer on the waiting list.


Bank Transfer

You can pay your purchases by bank transfer to one of our accounts:

Banco BIC

NIB: 0079 0000 54238052101 16

IBAN: PT50 0079 0000 5423 8052 1011 6

SWIFT/BIC: BPNPPTPL

OR

Banco Montepio

NIB: 0036 0095 99100057728 20

IBAN: PT 50 0036 0095 99100057728 20

SWIFT/BIC: MPIOPTPL


"Cartão de fidelização de cliente Yonos (Lyoness)"

"O cartão de fidelização não tem nenhum custo associado. A adesão poderá ser realizada diretamente na Loja Yonos (PCT Dr. Francisco Sá Carneiro, 5, 4520-175 Santa Maria da Feira). Para esclarecimento de qualquer questão adicional, por favor, contacte-nos através do e-mail yonos@yonos.pt ou do telefone / telemóvel +351 256 303 312 / +351 968 671 715.

Todos os cliente que já tenham o cartão poderão usufruir das suas vantagens na nossa loja (PCT Dr. Francisco Sá Carneiro, 5, 4520-175 Santa Maria da Feira) ou nas compras online, colocando o seu ID de membro ou número do seu cartão Cashback ou número de telefone no campo "Informações adicionais" durante o processo de compra.

Por cada compra efetuada será atribuído 2% Cashback e 2 Shopping Points por cada 100€ de compras, exceto nos artigos "Fitbit", "Livescribe" e todos os discos de vinil que terão 2% Cashback e 1 Shopping Point por cada 100€ de compras. Os produtos da categoria "Informática" não estão incluídos nos benefícios Lyoness. Os produtos da categoria de "Domótica" que não estejam em stock ou cujo valor total não atinja os 925,00€ estarão automaticamente excluídos dos benefícios Lyoness. Nas compras feitas online, o valor dos portes de envio não será considerado na transação Lyoness.

Condições não acumuláveis com outras campanhas em vigor. Limitado ao stock existente."


Warranty

The customer should always keep the original invoice, which will be required in situations concerning product warranty.


Returns

The return of products can be done within 14 days after reception of the goods ( as long as those are in good condition and in the original packing ). Please note that Yonos should be previously contacted about the return. After receiving and verification of the condition of the returned products, the respective value will be returned to you, with an eventual correction for transport costs. 

Should you verify any damage upon reception of the products shipped by us, the forwarder should be notified immediately. Within 48 hours you should also contact Yonos to allow us to analyse the issue.

Technical Support
Talk to us

+351 256 303 312

+351 968 671 715

yonos@yonos.pt

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